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Home > Help Centre

Help Centre

Choose where you would like help from one of the topics below.

Your quote Issues with the quote journey and understanding your premium. Saving, retrieving and editing your quote.
Your holiday destination The region which your holiday destination is in, depending on the policy you choose.
Your medical conditions Finding and declaring your medical conditions in the quote journey. Being fit to travel.
What is covered Main benefits. Also includes pregnancy, cruise, max trip lengths and non travelling relatives
Your policy Making changes to your cover. Buying, renewing or cancelling your policy.
Contacting us Finding who you want to speak to.
Making a claim How to make a claim.

About the Help Centre

Find answers to any questions that you may have. Either click on the topic that you need help with from the choices above or use the search box.

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Opening hours
Monday – Friday 9am to 8pm
Saturday 9am to 5pm
Sunday 10am to 5pm
About us
Our mission is to help anyone with pre-existing medical conditions to get the insurance they want and need.
We're passionate about offering value to customers of any age, with any condition. Our heritage in travel insurance means that we help customers travel anywhere in the world.
Contact information
UK office
AllClear Insurance Services Limited, AllClear House 1 Redwing Court, Ashton Road, Romford, Essex RM3 8QQ
Gibraltar office
AllClear Limited, Portland House Glacis Road, Gibraltar, GX11 1AA
Australia office
AllClear Insurance Services PTY Limited, Suite 1.04, Level 1 19 Harris Street, Pyrmont, Sydney, NSW
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AllClear Travel Insurance is arranged by AllClear Limited, which is registered in Gibraltar company number 117274. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. AllClear Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC1329B and trades into the UK on a freedom of services basis, FCA FRN 824283. AllClear Travel Insurance is administered by AllClear Insurance Services Limited, registered in England No. 04255112. Registered Office: AllClear House, 1 Redwing Court, Ashton Road, Romford, RM3 8QQ. Authorised and Regulated by the Financial Conduct Authority firm reference number 311244. AllClear is a registered trademark.